CSI of Virginia’s Customer Service Standards
To provide our customers with the peace of mind they deserve and knowledge that they have entered into a partnership with a company that prides itself on exceptional customer service, CSI of Virginia has been certified as a Quality Pro Green pest control company in Virginia.
CSI of Virginia has the confidence to guarantee that:
- Each and every customer will be treated with the respect they deserve.
- Our entire staff will be properly trained and certified to provide effective, quality service.
- Our exterminators and lawn care technicians will be properly equipped with materials and tools to render service.
- Our staff will respect your busy schedule by arriving in a timely manner, often calling on the phone when en-route –as a gentle reminder of our appointment.
- Our exterminators and lawn care technicians will respect you, your home and property by announcing our arrival, working gently around your yard and personal property, re-locking gates and doors, removing shoes or wearing protective shoe covering to protect your floors, removing any debris we have created during service, and never using your bathroom facilities.
- We will inspect our work before leaving—making sure we have completed all aspects of the service in a professional and acceptable manner.
- You are satisfied with our workmanship by encouraging you to ask questions, survey the work performed, and communicate concerns immediately.
- Our trucks will be neat and clean and you will be proud to have one parked in front of your home.
- Every employee will be in full uniform, neat, clean and well groomed, and wearing proper identification. A background check, vehicle record and drug test will be conducted when every employee is hired and done randomly throughout their tenure.
- Our technicians will provide advance notice by mail or phone of upcoming service dates, and provide valuable information about our service–so you can be an educated consumer.
- You will be kept informed of all the valuable services we provide, seasonal offerings when introduced, and educational programs we are conducting.
- You will be encouraged to rate our service and staff by completing a Quality Assurance Survey. It is through our customer’s comments that we are able to improve and become the exceptional customer service provider you expect and deserve.
Servicing your Needs
- Full pest inspections
- Free termite inspections
- Free lawn estimates
- Free mosquito management surveys
- Full home inspections
- Flexible service plans
- Guaranties on all of our work
- Wood-Destroying Insect Reports for real estate transactions
Call 540-710-0776 for help from our Virginia exterminators at CSI of Virginia or use our email form and contact us today!